Returns & Refunds Policy
We cannot accept returns or issue refunds for earrings or jewellery sets that include earrings due to hygiene.
If you receive any damaged items that have unfortunately been caused during delivery, we will happily send you a replacement of the item. Proof of damage will be required before a replacement is sent to you. This can be sending us photos of the damaged items via email or our social media pages or bringing them into the shop.
Refunds will only be issued with proof of purchase – a receipt or order invoice – and within 21 days of purchase. If you no longer have your receipt, a credit note will be available.
If you purchased a product(s) online and would like to return them, you will need to post it back to us or return it to our shop. A refund will only be issued if the product is in a resalable condition – original packaging and labels still in tact.
If the product you purchase is faulty, we may offer a repair, exchange or refund – whichever the store manager sees appropriate – in accordance with your consumer rights.
Any personalised items you have purchased cannot be returned or refunded. If you receive your order and it has gotten damaged during delivery, we will happily send you a replacement of the product(s).
If you have purchased a dress from us and have had it altered, we will not accept a return or refund as is not in the original condition it was purchased in.
Should new dresses be ordered from our designer sample dresses, a non refundable deposit is required. Full payment will be required when your new dress arrives and you are happy with it. If you sadly change your mind once your new dress arrives, you will not receive your deposit back. An extra charge will be applied for rushed dress orders. This will be added onto your bill.